Exploring Quality in Management with Luca Dellanna

An exploration of why quality became Luca’s research focus — what fascinated him, what surprised him, and why quality is so hard to measure. The hosts probe the role measurement should play, the biggest biases that lead to misunderstandings of quality in culture and business, and how to distinguish quality in static systems from systems that are dynamic and evolve over time.

They ask whether one can build something of quality without an inner “care” for the thing, what role skin in the game plays, and how a business might be constructed to produce positive outcomes if it lived a thousand times — or a thousand generations.